Returns & Exchanges

At Top Rated Florist, we strive to ensure your arrangements arrive in peak condition; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or wilted. Please contact our support team within 24 hours of delivery to initiate a claim for your floral order.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the floral arrangement and the packaging from multiple angles to show the specific quality concerns or damage.

• 2.
  Contact Support

  Email our customer care team within 24 hours of receipt with your order number, the photos, and a brief description of the issue.

• 3.
  Review Process

  Our floral experts will review your submission within one business day to determine if a replacement or a full refund is appropriate based on our freshness guarantee.

• 4.
  Resolution Delivery

  Once approved, we will either dispatch a fresh replacement bouquet immediately or issue a refund to your original payment method within 3-5 business days.