Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home.
How long will my floral arrangement stay fresh?
With proper care, most of our home arrangements last between 7 to 10 days. We include a specialized nutrient packet and care guide with every order to help maximize the life of your blooms.
Do you offer same-day delivery for home decor orders?
Yes, we offer same-day delivery for orders placed before 1:00 PM in your recipient's time zone. Orders placed after this time will be scheduled for the following business day.
What is your return policy for perishable items?
If your flowers arrive damaged or wilted, please contact us within 24 hours of delivery with a photo of the arrangement. We will happily provide a replacement or a full refund as part of our freshness guarantee.
Can I customize the vase or container for my order?
Absolutely. While each arrangement comes with a curated stylist choice, you can select premium vase upgrades or request specific materials like ceramic, glass, or rustic wood during the checkout process.
How do I track my floral shipment?
Once your order is out for delivery, you will receive an email and SMS notification with a real-time tracking link so you can see exactly when your home refresh arrives.
Are your flowers pet-friendly?
We offer a specific 'Pet-Safe' collection. If you have concerns about specific varieties like lilies or eucalyptus, please check the product descriptions or contact our support team for a non-toxic recommendation.